Returns & Claims

HOW CAN I CHECK THE STATUS OF MY DELIVERY?

If you have an account with us, you can log in and check the status of your order under 'My Orders'. Alternatively, you can use the tracking link provided in your shipping confirmation email to monitor your delivery progress.

Can I get a refund?

Yes — we want you to be completely satisfied with your purchase. If for any reason you’re not, you may request a return within 30 days of receiving your order by contacting our Customer Support Team directly at customerservice@mannavitality.com.

For U.S. orders

Sachet products: No more than 5 sachets may be used from any box.
Capsule products: Bottles must be unopened with the safety seal intact.
Bundles/Promotions: All items must be returned together and meet the above requirements.
We’ll provide you with a prepaid USPS return label.
A $22 handling fee will be deducted from your refund.

For International orders

Same product conditions apply (no more than 5 sachets used, capsule bottles unopened, bundles complete).
Customers are responsible for return shipping costs — prepaid labels are not available internationally.
Please retain your tracking number as proof of postage.

How long will my refund take to process?

Once your return has been approved, please allow 3–5 business days for the refund to be processed. The timing may vary depending on your bank or payment provider.

WHAT COURIER PARTNER DO YOU USE DOMESTICALLY?

We work with the most reliable and efficient courier partners, carefully selected based on your specific location to ensure timely and seamless delivery.

ARE THERE ANY DUTY OR SHIPPING COST APPLIED TO INTERNATIONAL ORDERS?

Yes, duties and taxes vary depending on the destination country. However, all international shipping costs, including applicable duties, are calculated and included in your cart total at checkout to ensure a smooth delivery process.